Contact Blue Feather Agency

This is where you get in touch with the people behind Blue Feather Agency. We keep the process simple on purpose: a single address for everything to do with our branding and web design coverage, and a few notes below on how to make a message easy to reply to.

The address

[email protected]

One inbox, watched by the people who write here. No queue number, no autoresponder, no bot that closes your message after a week.

How long a reply takes

Most messages get an answer within two working days. Longer questions take longer, and when something needs checking before we can give a straight answer we would rather be slow than wrong.

Mistakes

Point at the error rather than describing it in general, and we will deal with it fast. The mechanics, including when a change gets a dated note, live in the editorial policy.

What helps us answer

We answer specific questions much faster than general ones, so it is worth a minute of extra typing.

1. The question first. We read the first two lines properly and skim the rest, which is honest rather than rude.
2. The page address, if there is one. Describing an article is much slower than pasting its link.
3. What you saw and what you expected. Those two together solve most of what arrives in the inbox.

What we cannot do

We cannot recover an account for you, act as a go between with a third party service, or give advice tailored to your personal circumstances. Blue Feather Agency publishes general information about branding and web design, and the legal notice explains where that line sits.

Commercial enquiries

Same inbox, and the word partnership in the subject helps it get found. Read what the editorial policy says about paid links before writing, because the answer is usually already there.